How long does delivery take?
Delivery usually takes 1–3 days within Lagos and 3–7 working days for other states in Nigeria. Delivery time may vary based on your location and the seller’s dispatch speed.
Do you deliver nationwide?
Yes, we deliver to all 36 states in Nigeria — from Lagos to Kano, Port Harcourt to Jos — through our reliable logistics partners.
How much is the delivery fee?
Delivery cost depends on your location, item weight, and seller’s location. The exact fee is shown at checkout before you confirm your order — no hidden charges, we dey transparent!
Can I pick up my order instead of delivery?
Yes, some sellers offer a pick-up option. You’ll see this option during checkout if the seller’s location is near you.
What payment methods are accepted on Cardilobby?
We accept debit/credit cards, bank transfers, USSD, and Cardilobby Wallet payments. Pay-on-Delivery and crypto payments are coming soon!
Is my payment safe?
100%! Cardilobby uses secure encryption and trusted payment gateways. Your bank details are safe — we no dey play with customers’ trust.
What if my payment fails but money is deducted?
No panic — it happens sometimes. The system usually reverses your money within 24–48 hours. If not, just contact our support team with your transaction ID, and we’ll sort it out quickly.
Do sellers receive payment immediately after I buy?
No, sellers only receive payment after you confirm successful delivery. This ensures you get exactly what you paid for — no story, no scam!
How do I place an order on Cardilobby?
Browse through any category, choose your item, add it to your cart, and click “Checkout.” Enter your delivery details, choose your payment method, and confirm your order. Sharp-sharp, your order go enter our system!
How can I track my order?
Once your order is confirmed, you’ll receive an order tracking ID via email or SMS. You can also log in to your Cardilobby account, go to “My Orders”, and track your delivery in real-time.
Can I cancel or change my order after placing it?
Yes, but only if your order hasn’t been shipped yet. Once it’s shipped, cancellation won’t be possible. Contact our support team immediately if you wish to cancel or make changes.
What if I receive a wrong or damaged item?
No wahala — we’ve got you covered! Simply report the issue within 48 hours of delivery through your account or by contacting our support. We’ll arrange for a return or replacement ASAP.
How long do I have to return an item?
You have 7 days from the delivery date to request a return, as long as the product is in good condition, unused, and in its original packaging. Some items (like perishables or personal care products) may not be eligible for return.
How do I get a refund after a return?
Once we confirm your returned item, we’ll process your refund within 3–5 working days. Refunds go directly to your Cardilobby wallet or bank account, depending on your choice.